Experience taught Frazer that the traditional, adversarial “shuttle diplomacy” model often failed to help parties grasp their risks, interests, and options and, as a result, mediation rarely ended well. The underlying problem was a lack of communication between the parties and their representatives. This left at least one party feeling unheard.

Disputes usually have an underlying current that many mediators don’t recognise, even in commercial disputes. Once those underlying issues are identified, acknowledged, and addressed, settlement typically follows. Frazer has a facilitative approach that is far more effective. This is what you can expect:

• Pre-Mediation Engagement: Preliminary discussions, agreement on process, and exchange of key documents.
• Joint Session (where appropriate): Issue identification, clarifying interests, and establishing a constructive tone.
• Private Sessions: Exploring options, testing assumptions, and identifying pathways to resolution.
• Negotiation & Agreement: Guided discussions, practical solutions, and documented outcomes.